IP Telephony provides a way for you to provide consistent communications services to all your employees in their workspaces, whether they are in main campus locations, at branch offices, working remotely, or are mobile. IP telephony transmits voice communications over the network using open-standards-based Internet Protocol. We can provide solutions based in the cloud (hosted) or on site within your IT infrastructure.

Our IP telephony solutions are an integral element of a communications platform portfolio of products that facilitate business-wide communication and collaboration, enhance workforce mobility and extend enterprise connectivity, improve client service and contact management, provide tools to manage communication overload, and reduce total cost of ownership.

Using the network as the platform, IP telephony solutions help organizations of all sizes realize greater security, resilience, and scalability in addition to the inherent benefits of using a converged network for transport and interconnection.

Unified Communications (UC) helps you respond to real world business challenges with solutions that drive productivity, improve performance and reduce costs.

Unified Communications is the next evolution of communications and related technologies. UC combines multiple IT capabilities, enabling an efficient approach to communicating that changes how individuals, groups and organizations conduct business — and provides key business benefits, including:

• Lower communications costs
• Improved employee efficiency and productivity
• Enhanced responsiveness to customers, suppliers and partners
• Streamlined IT management and lower total cost of ownership

Unified Communications – a Sensible Approach

We can help you plan and implement a phased approach to UC that will address the most important challenges faced by your business and deliver excellent return on investment. You can update your communications solutions over time and at your own pace, without disrupting or replacing existing infrastructure.

Integration with Industry-Leading Business Applications

Unified Communications solutions work with best-in-breed business productivity tools, such as IBM Domino/Lotus Notes, Lotus Sametime, Microsoft Exchange/Outlook, Office and OCS.

Efficiencies with Business Process

Our commitment to open standards simplifies the integration of your communications system with CRM, ERP or vertical applications, preserving your existing software investments and helping you transform your business processes to create a more efficient work environment.

Designed with the End-User in Mind

Unified Communications solutions are built on a foundation of simplicity and integrate the power of voice, e-mail, unified messaging, mobility, presence, conferencing, collaboration, applications and more — enabling faster, more effective communication.

Optimize Team Performance

In today’s complex work world, effective collaboration is a strategic must. Workforces are geographically spread, travel budgets have been reduced and information overload is considered normal.

Our Conferencing and Collaboration solutions help you build more effective teams across corporate boundaries, companies, and continents.

Unified Communications – a Sensible Approach

We can help you plan and implement a phased approach to UC that will address the most important challenges faced by your business and deliver excellent return on investment. You can update your communications solutions over time and at your own pace, without disrupting or replacing existing infrastructure.

Give your customers instant access to company experts. Assemble teams quickly, sharing the most relevant business information. Meet multiple customers, partners and colleagues from multiple countries on the same day -- in an experience that feels like everyone is in the same room.

You can improve communications, stimulate innovation and creativity, make smarter decisions, faster, and increase your responsiveness to customers and the market.

We believe you should be able to buy the messaging system you need today, and cost-effectively add applications, features and capacity as your business grows and evolves over time. From basic voicemail to advanced unified messaging and collaboration applications, Mitel offers the features you need, when you need them.

Our Messaging solutions:

• Increase productivity by simplifying and streamlining communications
• Improve accessibility and responsiveness by giving your users control over how, when and by whom they are reached
• Make communications independent of location for mobile workers and telecommuters
• Deliver carrier-grade scalability (over 100K users) and reliability at an enterprise price point
• Fit seamlessly with your existing infrastructure and are easily managed to lower your total cost of ownership

If you are ready to replace your legacy voicemail system, and want a solution that will provide the same, or better features and reliability as your existing system, our Messaging solutions allow you to seamlessly add new productivity enhancing functionality as your organization evolves.

In today’s market, with more and more transactions being done over the telephone, a call recording solution can protect your business from misunderstandings or outright misrepresentations.

We offer robust, scalable recording solutions needed for today’s global, multi-site customer service centers.

We offer solutions by leading vendors that enable call recording, monitoring, evaluating and reporting.

OAISYS® is a leading developer of award-winning call recording and call center management solutions for a range of organizations, from small- to medium-sized businesses to multi-site large enterprises. Our solutions help companies within a variety of industries—including healthcare, automotive dealerships, financial services, and the public sector—attract and retain customers by digitally capturing phone-based interactions for simple retrieval, playback and management. OAISYS voice documentation technology enables organizations to improve risk management, quality assurance, customer retention, dispute resolution and other critical business concerns. OAISYS offers superior integration with the Mitel core business communications portfolio, leveraging Mitel MiTAI and OAI CTI for call control and the Mitel Secure Recording Connector (SRC) for secure call recording interoperability.

VERINT® (Formerly Mercom™ Systems, Inc.) provides award-winning interaction recording and performance evaluation solutions. With over 6000 Audiolog™ Interaction products installed in leading call centers, mission-critical public safety and government agencies, utilities, and financial institutions around the world, Verint has achieved a reputation for excellence through solutions that transform recorded interactions into valuable business insight. Audiolog™ is compatible with virtually all telephone systems. In addition, Audiolog leverages Inter-Tel’s OAI enabling advanced functionality.

Mobility Solutions... where you are no longer dictates how you work.

You’re on the go – working from a customer site, a remote office, from home, or any number of other locations. From corridor rover to urban nomad to global road warrior, our Mobility Solutions keep you connected with one number, one message box and all the telephony features of your office extended to the mobile device of your choice.

Unprecedented mobility and astonishing affordability

Our call control software lets you mobilize your business unlike ever before. This powerful software, with the embedded Dynamic Extension solution, runs on the Mitel 3300 IP Communications Platform (ICP) or industry standard Sun, HP and IBM® servers, and works with any mobile or fixed device, over any network, with any carrier.

Work from anywhere in the world, without client software

Dynamic Extension lets you select up to eight devices, regardless of make, so calls to your business number can ring on a mobile phone, home phone, remote office, or on any other device you choose. Always available, always connected to the business network for more effective communication, more immediate problem resolution, better customer service and faster time to market.

Brilliant software solutions for greater mobility

Add our UC application to your desktop and empower your mobility with integrated presence and availability, secure instant messaging, audio conferencing as well as web and video collaboration with the call control capabilities of your business communications system.Turn the tables on the expense of communicating in today’s mobile workplace with Mitel mobility solutions – wherever you want to do business.

What is Virtualization?

Virtualization is a proven software technology that is rapidly transforming the IT landscape and fundamentally changing the way that people compute. Today’s powerful x86 computer hardware was designed to run a single operating system and a single application. This leaves most machines vastly underutilized. Virtualization lets you run multiple virtual machines on a single physical machine, sharing the resources of that single computer across multiple environments. Different virtual machines can run different operating systems and multiple applications on the same physical computer.

How Does Virtualization Work?

The virtualization platform is built on a business-ready architecture. Using software solutions to transform or “virtualize” the hardware resources of an x86-based computer—including the CPU, RAM, hard disk and network controller—to create a fully functional virtual machine that can run its own operating system and applications just like a “real” computer. Each virtual machine contains a complete system, eliminating potential conflicts. VMware virtualization works by inserting a thin layer of software directly on the computer hardware or on a host operating system. This contains a virtual machine monitor or “hypervisor” that allocates hardware resources dynamically and transparently. Multiple operating systems run concurrently on a single physical computer and share hardware resources with each other. By encapsulating an entire machine, including CPU, memory, operating system, and network devices, a virtual machine is completely compatible with all standard x86 operating systems, applications, and device drivers. You can safely run several operating systems and applications at the same time on a single computer, with each having access to the resources it needs when it needs them.

Virtualizing real-time voice applications

We have collaborated with virtualization software leaders to allow unified communications applications to run in a virtualized environment By breaking down the barriers between the ‘telecom closet’ and the data center, IT managers can now minimize voice management tasks, and consolidate voice and non-voice applications on a single server.The flexibility provided by virtualization means deployment and management of mobility, conferencing, collaboration and other voice applications are simplified, resulting in lower capital and operating costs.

Manage your Resources with the Lowest TCO

It’s not just virtualization that’s important. You need the management tools to run those machines and the ability to run the wide selection of applications and infrastructure services your business depends on. Our software lets you increase service availability while eliminating error-prone manual tasks. IT operations are more efficient and effective with virtualization. Your staff will handle double or triple the number of servers, giving users access to the services they need while retaining centralized control. Deliver built-in availability, security and performance across the board, from the desktop to the datacenter.

We recognize that a slightly dissatisfied customer today, whose problem you quickly and efficiently solve, will be a more loyal customer tomorrow.

Our Contact Center Solutions create long-term, sustainable value and integrate with how you do business. Providing true flexibility and efficiencies that will help you better handle your customers’ needs.

Our intelligent user-friendly solutions:

• support first-time issue resolution, personalized service and improved customer retention
• facilitate easy access to the right skills, at the right time wherever and whenever they are needed
• allow you to leverage a distributed workforce to deliver superior customer service from anywhere
• empower employees to resolve issues efficiently and effectively improving customer experience
• increase employee loyalty, protect training, and recruitment investments while reducing the impacts of churn by providing flexible working capabilities

We provide innovative solutions to help differentiate your company as a market leader, and drive business improvements.

We offer a wide range of voice services, including T1, ISDN, SIP, switched and dedicated long distance and toll free services. Whether you have a large centralized campus, a number of scattered facilities, hundreds of remote locations, or all of the above, we can help you select the best-fit solution for your current and future needs.

To ensure you get the best value, we begin with a complete consultation, so we understand your current operating environment and can offer targeted upgrades to improve your service pave the way for future growth and enhancements and reduce your total costs.

We are authorized partners with Qwest, FastTrack, Paetec, Frontier Communications and Bandwidth.com

Services

• Local T1 Services: A direct connection to the local telecommunications network central office (availability varies by region).
• Integrated Services Digital Network (ISDN): Supports any combination of voice, image, video or data at faster rates than standard phone lines.
  • Primary Rate: high-bandwidth (T1 level) ISDN service
  • Single Line: lower bandwidth ISDN service commonly used for videoconferencing and other dial-up data applications
• SIP: Voice over internet calling application which offers free long distance.
• Long Distance:
  • Dedicated: for enterprises or call centers with high long-distance call volumes
  • Switched: for smaller facilities with low to moderate long-distance call volumes
• Toll Free Services:includes enhanced routing features.

Key Features & Benefits

• Expert Guidance: In choosing the most effective and economical solution for your particular needs.
• Lower Total Costs: We negotiate with telecommunications providers to ensure high quality
• Ongoing Support: We continuously monitor and assess your call profile and service portfolio to ensure you’re getting the best.

We offer a complete suite of data services that can be used to link applications and transport data among any number of local or international locations—either through dedicated connections or over the Internet or other public networks.

Services are available through a variety of transport options, including asynchronous transfer mode (ATM), digital subscriber line (DSL), frame relay, private lines, and virtual private network (VPN). Our wide area network (WAN) specialists can help you determine the best and most cost-effective solution for your particular needs.

Services

• ATM: Efficient, high-speed option for local and international communications
• Frame Relay: Provides the dedicated speed and security of a private line with the reliability,
• Private Line:
Provides the guaranteed bandwidth and security of a dedicated, point-to-point connection
• MPLS VPN: Our most flexible solution for supporting today’s IP network-based communications combines multi-protocol label switching (MPLS) with VPN to enable secure and prioritized transport for voice, video, and other mission-critical enterprise applications

Key Features & Benefits

• Flexible Options: Choose the service (or combination of services) that delivers the best value to your business.
• Expert Guidance: Our WAN specialists help you tailor a best-fit data transport solution.
• Ongoing Support: We continuously monitor and assess your activity and service portfolio to ensure you get the best service.